> For the complete documentation index, see [llms.txt](https://docs.iheartjane.com/partner-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iheartjane.com/partner-success/payments/jane-dough.md).
# Jane Pay ACH
## The Jane Pay Consumer Experience
After a customer creates a Jane account, they can link their bank account and pre-pay for their online orders during checkout on the Jane Menu.
Customers will verify their identity by completing a 2-factor authentication, then use the [Plaid](https://plaid.com/trust-safety/) experience to safely and securely connect their bank account.
**3 Easy Steps to Connect to Jane Pay:**
1. Verify Identity using 2-factor authentication
2. Choose Bank
3. Securely Log into Bank
Customers will only need to link their bank account once, and it will be saved within their Jane Profile.
As an added security measure, customers will be prompted to verify their identity before pre-paying for their online order.
## In-Store QR Code Experience
If the Retailer accepts Jane Pay ACH as a payment method, customers can scan a QR code in-store to sign into Aeropay and pay directly from their phone.
First-time Jane Pay customers will be prompted to sign up, link their bank account first, and then pay.
**Steps to Pay:**
1. Scan QR Code
2. Sign Up / Sign In
3. Customer enters total
4. Customer adds tip {optional}
5. Customer Completes Payment
6. Budtender verifies completed payment and finalizes transaction in POS
## How does Jane Pay work with Kiosks?
**How It Works for Shoppers**
* After signing in, eligible shoppers will see the option to link their bank account and use Jane Pay.
* When selecting Jane Pay as their payment method, the shopper will receive a 2-factor authentication (2FA) code.
* After entering the code into the checkout modal, they can instantly pay and place their order.
**If the Shopper Doesn’t Want to Link a Bank Account**
* Shoppers who prefer not to link their bank account can simply return to the kiosk and continue shopping without enrolling in Jane Pay.
* If they change their mind, they can click “Link Bank”, which will generate a mobile QR code sign-in flow. Shoppers can go back at any time if they decide not to proceed.
**To learn more about Kiosk options,** [**click here**](https://docs.iheartjane.com/partner-success/men-you/the-order-is-coming-from-inside-the-building/kiosk-sign-in)
## **How does Jane Pay work with Jane Gold?**
**Jane Gold is available in** [**participating regions**](https://docs.iheartjane.com/partner-success/men-you/i-love-gooooold#where-is-jane-gold-currently-available-for-consumers)**, and getting cash back is simple for consumers!**
[Jane Gold](https://iheartjane.com/janegold?utm_source=website\&utm_medium=Jane) is a way to earn exclusive cash back rewards from your favorite cannabis brands. Once a customer has a qualifying Jane Gold product in their cart, they will be prompted to link their bank account to receive their cash back.
Once their bank account is linked, customers will be eligible to receive cash back and use their bank account to pay for their online order at retailers that accept Jane Pay ACH.
**Steps to Join Jane Gold:**
1. Join by signing in or creating a Jane account
2. Link your bank account quickly and safely
3. Earn by shopping your favorite brands
4. Get cash deposited to your bank account in 1-3 days
**To learn more about Jane Gold,** [**click here**](https://docs.iheartjane.com/partner-success/men-you/i-love-gooooold)
## **Configuring Jane Pay for E-commerce**
Once you have been approved, Jane Pay can be enabled in the Business Dashboard.
**Configuration Steps:**
1. Log in to [Business Dashboard](https://business.iheartjane.com/)
2. Click Settings
3. Click Checkout Settings
4. Toggle Jane Pay
1. Merchant and Location IDs are provided by your Partner Success Manager
5. Select the desired capture setting
1. Please reach out to your Partner Success Manager for guidance on which capture option is the best fit for your business.
## **Retailer Support Information**
1. **Do you support Tipping?**
1. Yes!
2. **Can you provide Jane Pay Marketing Assets that include the QR code?**
1. Yes! Please reach out to your Partner Success Manager for these assets.
3. **Where do I go if I have questions and need support?**
1. You can reach out directly to your Jane Partner Success Representative as you would for any other Jane-related inquiries. You can also contact [JanePay@iheartjane.com](mailto:janepay@iheartjane.com).
4. **What if I have questions about my Aeropay Merchant Account or need to review specific transactions or reporting?**
1. You can fill out this [support request form](https://customer-support.iheartjane.com/s/jane-pay-aeropay-merchant-support), and our partners at Aeropay will be able to assist you directly.
## **Most Common Customer FAQ**
1. **Is there a JanePay app to download?**
1. No, JanePay is browser-based. No app download is required.
2. **I didn’t receive my passcode via text. What should I do?**
1. Resend the code. If you don’t receive it, please contact
3. **My bank is not listed in JanePay. What should I do?**
1. Use the search bar – try variations of your bank’s name. If no luck, contact
4. **Do I have to link my bank account every time?**
1. No, once the bank account is linked once it stays saved within your Jane Profile
5. **The screen froze or network error. Did the payment go through?**
1. Check your email for a receipt and/or check your activity log by tapping your initials in the top-right of JanePay. If the payment is missing, please try again.
6. **Can I link my debit/credit card to JanePay?**
1. No, AeroPay connects directly to your bank. This allows for higher security, faster transactions, and lower costs.
7. **What will a payment look like in my bank account?**
1. Any payment made via JanePay will reflect the name of the business you are paying in your bank statement.