> For the complete documentation index, see [llms.txt](https://docs.iheartjane.com/partner-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iheartjane.com/partner-success/men-you/your-star-rating.md).

# Jane Product Reviews

[How do Jane product reviews work?<br>](/partner-success/men-you/your-star-rating.md#how-do-jane-product-reviews-work)[Product reviews on your Jane menu<br>](/partner-success/men-you/your-star-rating.md#how-product-reviews-appear-on-your-jane-menu)[Product reviews in your Jane analytics](/partner-success/men-you/your-star-rating.md#product-reviews-in-your-jane-analytics)

## How do Jane product reviews work?

When you're shopping online, how often do you look at product reviews before you make a purchase? Why should shopping for cannabis online be any different?

With Jane's master product catalog, your team not only benefits from our shared content database by allowing for images, descriptions and information to auto-feed to your menu, but you can also benefit from verified product reviews.&#x20;

![](/files/-MhuX_JHt0yiwoxOTZAQ)

#### Who can leave product reviews?

Jane will only ask for product reviews from customers with verified completed orders. That means they must have completed a transaction through Jane to receive the review prompt. If an order was cancelled by a customer or dismissed by your team - the customer will not be able to leave a review.

**How are customers prompted to leave a review?**

Customers will be prompted when they are on a product card for an item previously purchased, or they may see a reminder at the top of the menu:<br>

![](/files/-MhuYpBU0eREZFuI8TOm)

#### What if someone leaves a review I don't agree with?

All reviews can be flagged to be submitted for a review process. We will monitor and can remove any inappropriate reviews.&#x20;

#### Are the reviews just from my customers?

Nope! One of the extra benefits of Jane product reviews are that the product reviews are shared across our database. As all Jane content is curated and consolidated to specific product cards, you can rest assured that your customers are receiving honest feedback from across our marketplace.

#### I left a product review, but it's not showing up - why not?

There must be at least 5 verified product reviews for reviews to show on a product

## How product reviews appear on your Jane menu

Customers can see your product reviews in multiple spots:

There are filters on the lefthand side of the menu where folks can filter reviews by:\
\- their star rating\
\- the activities tagged that would be a match for the product in reviews\
\- the feelings tagged that were felt by the product in the reviews\
\
These will appear on the left hand side of your menu filters:\
&#x20;

![](/files/-Mi4M5squ54EqztdZo9r)

For activities or feelings to be listed as a filter on the lefthand side of your menu, they must have been tagged in 25% of the product reviews or more.&#x20;

On the product card itself:

![](/files/-MhzqmZCfjXnnVcXhgus)

Once on the product card, when you scroll down, you'll be able to see how people rated this product and even read individual reviews

![](/files/-MhzsX4YiBtAs13hAoRB)

![](/files/-MhzsPazPL8xP41jtcjS)

## Product reviews in your Jane Analytics

Looking to get the most out of Jane product reviews? You're in luck! If you head Analytics in your Jane Business Dashboard, you can check out the following information:\
\
\- the top reviewed products that you carry on your menu(s)\
\- top products by activity tag\
\- recent product reviews left on your menu(s)
