> For the complete documentation index, see [llms.txt](https://docs.iheartjane.com/partner-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iheartjane.com/partner-success/men-you/this-looks-appetizing.md).

# Jane Mobile App

<figure><img src="/files/K3bTpJTRAGLJecx06N2k" alt=""><figcaption></figcaption></figure>

## FAQ

1. **How will my customers shop on the Jane app?**

   Onboard onto the Jane app by setting your shopping location, fulfillment mode (pickup or delivery), and store type (recreational, medical, or both). Use the Jane app to shop how you want: you can find your favorite nearby store, shop by category or browse Jane’s recommended product Collections, or choose a product from your favorite brand. Products, stores, and brands will only show up for you if they are in stock and available for you to purchase.
2. **How will the orders come through for my staff?**

   There will be no differences for your team when fulfilling the order, it will come through the same as an order in the Jane or Leafly marketplace (if you are using our Leafly integration).&#x20;
3. **What are some differences for my customers when they are shopping on the app versus our embedded Jane menu?**
   1. Off hours ordering is not currently supported on the iOS app, therefore orders can only be placed when your retail store is open
   2. We cannot show the word vape or images of vapes due to Apple regulations. The word vape has been replaced with cartridge and no images of vapes will show
   3. Custom rows and categories will not be displayed on the mobile app at this time
4. **Why may I not see any stores near me on the Jane app?**

   There are a few reasons why you might not see stores near you on the Jane app. Here are a few reasons why…

   * You might be in a state where Cannabis is not legal yet
   * You might not have any stores available near you that satisfy your location settings (try expanding your radius or another location near you)
   * Your state regulations may block local stores from appearing in our search. To shop at these stores, you will need to go directly to your dispensaries website. These states include but are not limited to:
     * Florida
     * Pennsylvania
     * Missouri
     * Montana
   * All stores near you are closed. (You’ll see a banner message that will indicate all stores are closed if the app is in this mode.)
5. **Why do I see different prices on the Jane app than on** [**iheartjane.com**](http://iheartjane.com)**?**

   All product prices are consistent across the Jane ecosystem. However, there are some discount types (promo codes, group discounts), that might only be available on the web. If you feel you’re seeing incorrect prices on our app, please submit a ticket at <https://iheartjane.zendesk.com/hc/en-us/requests/new>.
6. **Can I use my loyalty points on the Jane app?**

   No, the Jane app does not support loyalty point fulfillment (yet).
7. **Can I use the Jane app in Canada?**

   No, the Jane app is initially only available in the US (for now).
8. **Can I use the Jane app on Android?**

   No, the Google Play store does not permit the sale of Cannabis (yet).
9. **Are there push notifications on the mobile app?**

   Not at this time.
10. **How do I report a bug or suggestion?**

    You can submit a ticket at<https://iheartjane.zendesk.com/hc/en-us/requests/new>.