> For the complete documentation index, see [llms.txt](https://docs.iheartjane.com/partner-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iheartjane.com/partner-success/men-you/i-love-gooooold.md).
# Jane Gold
## FAQs
### **What is Jane Gold?**
Jane Gold allows brands to reward consumers with cash back for purchasing qualifying products directly from your store(s) on [iheartjane.com](http://iheartjane.com). Click [here](https://www.iheartjane.com/janegold) to learn more!
### **Why did Jane create the Jane Gold program?**
Jane Gold is a win-win-win for stores, brands, and consumers. Deal motivated consumers can purchase brand-sponsored cash back rewards directly from your store on [iheartjane.com](http://iheartjane.com). Stores get more orders at no additional cost. Brands reward consumers for buying at your store(s). Consumers get cash back. Everybody wins!
### **What cash back rewards are available through Jane Gold?**
When consumers purchase a qualifying Jane Gold product at your store through [iheartjane.com](http://iheartjane.com), they automatically receive cash back rewards directly to their linked bank account, post purchase. Jane Gold cash back rewards do not negate nor impact store specials. They also do not impact the price consumers pay when they checkout at your store. Jane Gold is free to stores and will drive more orders at no additional cost.
### **Where is Jane Gold currently available for consumers?**
Jane Gold is available on [iheartjane.com](http://iheartjane.com) and select Jane-powered eCommerce menus in Arizona, California, Colorado, Illinois, Maryland, Missouri, Nevada, New Jersey, New York and Pennsylvania. Reach out to to activate Jane Gold today.
### **How and when will consumers be rewarded with cash back?**
Getting cash back is simple for consumers. Click [here](https://www.iheartjane.com/janegold) to learn more.
Once a consumer has purchased a qualifying product, completed the order at the store, and the store has closed the order through Jane, the cash back reward will be automatically deposited to the consumer’s linked bank account in 1-3 days by Jane’s payments partner, Aeropay. The payment will be recorded from Jane Gold - Aeropayments.
If consumers do not have a linked bank account, their cash back rewards will show in their account profile as redeemable for 30 days. After 30 days, the rewards will be removed from their Jane account profile. There are no additional store needs or requirements for consumers to be rewarded with cash back.
### **Are Jane Gold cash back rewards safe, legal, & compliant?**
Absolutely. Cash back rewards just like Jane Gold are used across retail industries, primarily in CPG. Jane has partnered with Aeropay, a fully licensed cannabis ACH payment provider, to power cash back rewards from brands to consumers. Cash back rewards:
* Do not run on Visa and Mastercard rails. Aeropay facilitates direct bank-to-bank transfers, avoiding all card networks
* Jane and Aeropay are transparent with regulators in each state they operate in
* Jane and Aeropay go through a quick, but thorough, onboarding process with brands to ensure their cannabis documents are in good standing
* Aeropay only works with compliant financial and banking partners
### **What types of Jane Gold cash back rewards can brands set?**
For eligible and active states, brands can offer percent, dollar, or target price cash back (e.g., sell all gummies for $20) rewards across [iheartjane.com](http://iheartjane.com/) for: a) all, a group, or individual products, b) all, a group, or individual states, and c) all, a group of, or individual stores.
### **How can I use Jane Gold to maximize conversion and sales?**
The best way to leverage Jane Gold is to encourage brands to run deals on products you carry in your store. You will see more orders at no additional cost to you. If you would like to promote Jane Gold further, please reach out to and our team will schedule time to connect.
### **Can I opt out of or turn off Jane Gold?**
As of now, Jane Gold is only available on [iheartjane.com](http://iheartjane.com) and embedded menus in select regions and cannot be turned off.
### **If a consumer has a question about Jane Gold, what should I do?**
Jane has provided a simple [one-pager](https://docs.iheartjane.com/partner-success/i-love-gooooold) to share with your store staff. This one-pager provides an overview of the program and FAQs. If consumers have a question you cannot answer, please direct them to the [Jane Gold landing page](https://www.iheartjane.com/janegold) and [Jane Gold Consumer FAQs](https://customer-support.iheartjane.com/s/article/Jane-Gold-FAQs) or ask them to email and Jane will respond within 1 business day.
### **How will Jane Gold impact my store specials and loyalty program?**
Jane Gold will have no impact on store specials, pricing, or store loyalty programs. Jane Gold cash back rewards are stackable with store specials and loyalty programs. The consumer can receive both benefits.
### **How will consumers know which deals are from the Store and which are from the Brand as part of Jane Gold?**
Jane Gold cash back rewards will be clearly delineated from store specials through the consumer’s full shopping experience on [iheartjane.com](http://iheartjane.com/). At checkout, cash back rewards will show separately from all store specials and will not be shown in the final price the consumer needs to pay at checkout in your store. For store staff, Jane Gold cash back rewards are also clearly delineated at the bottom of the Jane printer receipt.
### **What language shows up on the Jane print receipt for qualifying Jane Gold orders?**
If consumer is a Gold member at the time of checkout:
* Jane Gold: $\[total cash back] cash back earned on this order from \[Brand Name 1, brand name 2, etc.], which will be automatically deposited to the customer's linked bank account 1-3 days after the order is complete. Customers can email with questions and Jane will respond within 1-2 business days.
If consumer is not a Gold member at the time of checkout:
* Jane Gold: $\[total cash back] cash back earned on this order from \[Brand Name 1, brand name 2, etc.], but the customer has not linked their bank account yet to receive earned cash back. Customers can email with questions and Jane will respond within 1-2 business days.
### **Can a store create Jane Gold cash back rewards?**
Jane has built extensive specials capabilities for stores through the Jane business dashboard. These specials are fully integrated through the full shopping experience and checkout. We have not created store options for Jane Gold cash back rewards at this time. If you have specials or loyalty related questions for your store, please reach out to .
### **Can I track the performance of Jane Gold to gain insight into consumer behavior?**
Absolutely. For every order placed at your store, you will have full visibility into performance and analytics, just like you have today.
### **Is there anything I need to do in the store at checkout to ensure consumers receive their Jane Gold cash back rewards?**
Yes, consumers will not receive their cash back reward until the store has closed the order through Jane. Please close all of your open Jane orders after each checkout.
Once you have closed the order, there is nothing else needed from the store. The cash back rewards will then be automatically deposited into the consumer’s linked bank account in 1-3 days from Jane’s payments partner, Aeropay. The payment will be recorded from Jane Gold - Aeropayments.
### **Why do I see a service fee subtracted from my customers’ Jane Gold cash back rewards?**
For some orders, a small portion of the cash back rewards will be collected by Jane (typically 15%) as a service fee. This service fee allows us to keep management fees to a minimum and to continue offering cash back rewards at no cost to consumers; it will not impact store payment amounts in any way
### My menu has Jane Gold enabled, why am I'm not seeing any active deals?
There are regular fluctuations in active Jane Gold deals, while other deals are only offered to specific shoppers (i.e., those who have not purchased the brand before). Please reference your analytics portal or reach out to for more information on active participating brands in your region.
### **Is Jane trying to steal my consumers by creating the Jane Gold program?**
Absolutely not. Jane Gold is a win-win-win for stores, brands, and consumers. Stores get more orders at no additional cost. Brands reward consumers for shopping from them. Consumers get cash back. It’s a win-win-win. Jane does not communicate with consumers that shop directly from your website, only with consumers that shop directly on [iheartjane.com](http://iheartjane.com) and the Jane iOS app.
### **I still have questions about Jane Gold? Who should I reach out to for support?**
If consumers have a question you cannot answer, please ask them to email and Jane will respond within 1 business day.