> For the complete documentation index, see [llms.txt](https://docs.iheartjane.com/partner-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iheartjane.com/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md).
# Jane & Alpine IQ
Learn all about loyalty integration with Jane and Alpine IQ!
Contents
[Linking Jane & Alpine IQ ](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#linking-jane-and-alpine-iq)[How do points appear to your customers and patients ](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#how-do-my-rewards-appear-to-my-customers)[How is your dispensary team alerted about redemption ](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#how-will-my-staff-know-that-a-customer-wants-to-use-their-points-on-an-order)[How are points redeemed ](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#how-does-reward-redemption-work)[Where can I view data from these transactions ](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#when-can-you-track-the-usage-of-alpine-iq-redemption)[How do I collect more Alpine IQ opt-ins?](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#how-do-i-collect-more-opt-ins-for-alpine-iq-rewards-at-checkout)\
[Target abandoned carts through Alpine IQ](/partner-success/jane-integrations-and-more/all-we-got-is-us/jane-and-alpine-iq.md#target-abandoned-carts-with-alpine-iq)
## Linking Jane & Alpine IQ
Setting up Jane and Alpine IQ is an easy process. You can access these settings in your Jane admin by following these steps:
1. Reach out to your Alpine IQ account manager and ask for your API token for iHeartJane
2. Once you've received your token, go to
3. Select the location in question and go to Settings >> Integrations to Add Loyalty Rewards
Once selected, you can choose your loyalty provider and enter in your reward settings:
Here, you will enter in the token received from your alpine rep and can choose the following options:\
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**Allow Online Reward Redemption** will allow for your customers to use their points towards their current online order and the points will be redeemed through the Jane transaction. \
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If allowed, you also can choose if you want to **Deduct Loyalty Points within the POS**
* if this option is checked off: the loyalty points will not actually be redeemed from your customer's loyalty account until the order is completed in your POS. This option is generally preferred by teams who have to manually apply the loyalty discount in their POS.
* if this option is NOT checked off: the loyalty points will be redeemed once the Jane online order is moved to the Ready status. This option is generally preferred by teams who have an order integration with Jane where the order totals are already discounted once pushed into your POS.
Not sure what's the right choice for you? No problem, hit us up [here](https://iheartjane029301.my.site.com/s/support) and we're happy to help guide you.
### How do my rewards appear to my customers?
{% hint style="warning" %}
Jane is able to pull information from AlpineIQ based on the phone number associated with the account. This means to see accurate reward balances at checkout, your customers/patients will want to make sure they have the same phone number listed in their Jane account as AlpineIQ.
{% endhint %}
Points will appear before folks proceed to checkout, points will only appear to signed in users. AlpineIQ also requires an authentication the first time someone wants to view or use their loyalty points on your menu through text message or email.
After your customer authenticates their account, they'll be able to see their reward points:
Our data shows by just allowing your customers to view their points at checkout, we see an increase in cart size and conversion!
If someone does not yet have an AlpineIQ account with your team, they will see this message. We recommend using your communication banner as a place to get new sign ups for loyalty as well:
### How does Reward Redemption work?
When linking your Jane and Alpine IQ account you have the option to allow customers to automatically redeem reward points. Let's talk about what this looks like and some FAQ:
* **What kind of rewards can be redeemed?**
* You must be using discount sale reward types in AlpineIQ The qualifiable rewards Jane recognizes are
* Dollar off purchase discounts (ie. $10 off your order)
* % off purchase discounts (ie. 10% off your order)
* **Can I limit the points that can be redeemed at checkout?**
* No, currently if a customer/patient as rewards available - we will not limit their use. We only will not allow an order to be less than $0.
* **When are the rewards redeemed?**
* This will vary based on your setup.
* **If you selected Deduct Loyalty Points in your POS:**
* Once the order is completed in your POS, the points will automatically be redeemed
* **If you did NOT select Deduct Loyalty Points in your POS:**
* Once the order is marked as Ready status on the online order, the points will automatically be redeemed
* If an order is cancelled by the customer or declined by the dispensary team - the points will be refunded to the customer profile
* **How will customers select their rewards at checkout?**
* Here's a quick view of how easy this is for your customers
Your customers can simply click to use points they like and choose remove if they change their mind. Folks will not be able to process an order with an order value of $0 or a negative amount.
#### **How will my staff know that a customer wants to use their points on an order?**
Your team will be alerted about points in a few different ways that might vary depending on your Jane integration
* **For teams using the Jane retail dashboard to process orders**, they will see a notification on the order when it comes through like this:
Your team will only see the line about points being automatically deducted if you choose to have points redeemed through Jane and not your POS
* **For teams who process their online orders in their POS**, the following POS will have a note in their order to let you know about the applied points:
* 365Nav
* Blaze
* Flowhub
* THSuites
* Treez
* **For teams that use a Jane receipt printer,** a notification will print on the receipt to let you know about points being used
### When can you track the usage of Alpine IQ redemption?
In your [Jane Analytics](http://retail.janeanalytics.com/) account, if you head to the Fulfillment tab >> Recent Fulfillments you can view and export all transactions that used Alpine IQ redemption and the points used.
You will also have access to this in your Jane Retail portal, as each order will be tagged as well!
### How do I collect more opt-ins for Alpine IQ rewards at checkout?
You can use Jane checkout agreements to create a seamless opt-in for your customers and patients so no one ever misses out on a reward.
Learn more about that here: [✅ Checkout Agreements](broken://pages/-MCi-CLZqiw5HKx8WtAD)
### Target Abandoned Carts with Alpine IQ
In addition to loyalty tracking, Alpine offers an option to connect your Jane and Alpine accounts for seamless abandoned cart messaging.
This can be a great way to move the needle for folks who may have built a cart online but didn't complete their order. Sometimes, offering a reminder or an inventive through SMS can make a difference here.
To setup this integration, head to your Alpine IQ account:
Select Connect Data >> Data Destinations \
Under Jane, you click the "connect" button.
You will be prompted to customize and fill out the following form:
Scratching your head? [No problem, checkout this helpful post from the Alpine team. ]()
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