> For the complete documentation index, see [llms.txt](https://docs.iheartjane.com/partner-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iheartjane.com/partner-success/all-business-here/jane-retail-dashboard.md).

# Jane Retail Dashboard

{% hint style="warning" %}
Keep in mind, your dispensary might not use the retail dashboard if your point of sale allows for us to create the cart in your POS. If so, look away! This page is not for you.
{% endhint %}

## A quick overview guide of the Retail Dashboard

### How do I alert customers about their order status?

* Verification - when you receive an order, verification allows the retail staff to view customer contact info, payment method, check out time, and also see any customer message sent when submitting the order. This section also allows the retail staff to initiate 2 way texts with the customer regarding the order. 
* Prepare - when you hit prepare on an order, that alerts a customer that their order has been accepted and is being worked on
* Ready -  when you hit prepare on an order, that alerts a customer that their order is now ready for pickup
* Complete - when you hit complete, no new texts are sent out to a customer but the order is moved to the Completed section of your order history and out of active orders
* Decline - when you hit decline, the order will be cancelled and you can send a custom text to alert your customers/patients to why

Not sure what is being sent to your customers, check out your SMS settings.

### What do the different sections of the retail dashboard show?

* All -  will show all currently active orders
* In Progress - will show all orders that need to be processed or marked as ready
* Packed - will show all orders that have been marked as ready but not yet completed

### Can I pre-set dismissal messages for my team?

Yes! You can set up canned dismissal messages for your team to use by following these steps:

1. Go to business.iheartjane.com
2. Select Edit Store

![](/files/-M70d8PXKf_b4kcD9tHq)

3\. Scroll all the way to the bottom of the page and choose More Options\
4\. Scroll down till you see the sections below to create:

![](/files/-MTcI-qxsOcdb0J_Jes7)

Once added, they will show for your retail team once they choose decline:

![](/files/-MTcIWFB4m1Wfe4aZbG-)

### Can I see all reasons why orders have been declined?

Yes! You can always head to retail.janeanalytics.com >> Fulfillment  to see all dismissal reasons over any period of time.